Refund policy
Refund Policy
Thank you for shopping with us.
If you are not completely satisfied with your purchase, you may return your item within 14 days of receiving your order.
Return Conditions
- Items must be unused, unworn, and returned in their original packaging.
- Certain items cannot be returned for hygiene or personalized reasons.
- Customers are responsible for return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible at:
online.store.karol.brand@gmail.com
Contact Us
If you have any questions regarding our Refund Policy, please contact us at:
online.store.karol.brand@gmail.com